Policies and FAQ
Cancellations + Rescheduling
I totally understand the need for flexibility in my guest's hectic schedules and respect how valuable their time is. I make every attempt to accommodate guest schedules and would ask that you, as a guest, do the same. To ensure that scheduled reservations flow smoothly, guests will need to confirm or cancel reservations at least 48 hours in advance. If you must reschedule or cancel your reservation, please notify me at least 48 hours in advance to avoid a charge of 50% of the missed services. Prepayment of services may be required after the second incident.
What happens if I miss my reservation and don't contact you to let you know I won't make it? Unfortunately, when stylists don't have enough time to fill a reservation spot, they end up with a gap in their schedule that they lose money on. My policy is that if a reservation is "no-showed", 100% of the cost of services missed will be charged to your card on file or before you are able to reschedule.
I will do my best to accommodate, but if you are more than fifteen minutes late, you may be asked to reschedule. If you are running late, please contact me as soon as possible to let me know. My guests are scheduled back to back, which means if I start just one guest late, every guest after that will be seen late. Sometimes I can catch up, sometimes I can’t, depending on what type of reservations are scheduled after yours. I completely understand that life happens, but if this is a recurring issue, a late fee may be added to your reservation cost.
If you are unhappy with your services, I ask that you let me know within 5 days. I need to know or I can’t do anything about it. I always go out of my way to make my guests happy and when someone isn’t happy, I will do what it takes to make the situation better. That being said, not achieving desired final results in one session, when we have discussed in the consultation that it will require multiple sessions, does not constitute a "re-do."Once again, if there is an issue, I am always willing to make it right and leave you 100% happy with your hair!